Trust Center

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Zetra

Welcome to the Zetra Trust Center. Zetra builds AI support agents that answer from your own content, so we hold ourselves to a high bar for how that content is protected. Here you'll find the security controls we actually run, our compliance status, the subprocessors we rely on, and documents you can request for your security review.

Privacy PolicyData Processing Agreement[email protected]

Compliance

  • EUGDPR In placeEU hosting, DPA in every contract, SCCs for transfers
  • UKUK GDPR In placeUK Addendum to the SCCs where relevant
  • FIEU data residency In placeApp, database and backups in Helsinki, Finland
  • SOCSOC 2 Not certifiedNot certified. Security questionnaires answered on request
  • PHIHIPAA Not certifiedNot offered: don't use Zetra for protected health information

Resources

  • Security overviewHow Zetra isolates and protects customer dataView ↗
  • Data Processing AgreementOur DPA, part of every customer's TermsView ↗
  • GDPR at ZetraRoles, transfers, retention and data subject requestsView ↗
  • Privacy PolicyWhat we collect and whyView ↗
  • Subprocessor listEvery third party that may process dataView ↗
  • Data deletionHow to delete data, and what happens when you doView ↗

Controls

28 controls in place · updated October 29, 2026

Subprocessors

SubprocessorPurposeLocation
Hetzner Online GmbHCloud hostingCloud hostingHelsinki, Finland (EU)
OpenAIAI servicesAI servicesUnited States
AnthropicAI services · optionalAI servicesUnited States
Google (Generative AI)AI services · optionalAI servicesUnited States
Google OAuthAuthentication · optionalAuthenticationUnited States

Updates

  • Trust

    Zetra Trust Center launched

    Published October 29, 2026

    One place for our security controls, compliance status, subprocessors and documents you can request.

  • Privacy

    Support tickets: Zetra Helpdesk only

    Published October 28, 2026

    Training an agent on support tickets now uses only tickets from the Zetra Helpdesk, with contact details removed first.